Our #1 goal is to make sure you are completely satisfied with your order and the service that we provided you with!
We have a 90 day policy allowing you to return your order for an exchange, credit, or a refund (provided the item(s) and the factory original packaging, bags, labels, &/or foam is/are included and the products are in new condition). All product(s) returning to us are required to have a Return Merchandise Authorization (RMA) number visible on the outside of the box. Product returned without a visible RMA will be rejected. (Customers are responsible for return shipping costs *see exceptions below) Please call our Customer Service Team at 888-277-7426 to obtain a RMA number. Orders that originally qualified for Free Shipping will be refunded less our cost to ship the order. After 60 days a $5 or 10% restocking fee (whichever is greater) will apply.
Attn: Returns Dept
115 W Christi Drive
Dickson, TN 37055
If you received a damaged product:
If an item that you received is defective:
If we mistakenly shipped you the wrong item:
If the package was lost by the delivery company:
If your tracking number indicates your package as delivered, iNeedFabric.com is no longer responsible for the package.
You must contact the delivery company BEFORE contacting iNeedFabric.com. Once a package is handed over to a delivery company it is no longer the responsibility of iNeedFabric.com and any attempt to locate your lost package is done as a courtesy to you, our customer.
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